Privacy Policy

At Virtual Power Co, we take your privacy seriously. This policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).

We collect the following types of information:

• Name and contact details
• Property information and energy usage data
• Financial information for payment processing
• Technical data from your smart meter and solar system
• Energy consumption patterns and preferences
• Communication history with our team
• Device information and website usage analytics

Your information helps us:

• Design and optimize your solar power system
• Process rebates and financial arrangements
• Monitor system performance and provide support
• Improve our products and services
• Communicate important updates and maintenance schedules
• Comply with legal and regulatory requirements

We employ industry-leading security measures to protect your data, including:

• End-to-end encryption for all sensitive data
• Regular security audits and penetration testing
• Multi-factor authentication for system access
• Secure cloud storage with redundant backups
• Regular staff training on data protection

Our smart solar monitoring systems use artificial intelligence to optimize your energy usage. This includes:

• Automated performance monitoring and diagnostics
• Predictive maintenance alerts
• Energy usage pattern analysis
• Personalized efficiency recommendations

You can control data sharing preferences through your customer dashboard.

We may share your information with:

• Installation partners and certified contractors
• Government agencies for rebate processing
• Financial institutions for payment processing
• Energy providers for grid connection

We have strict data protection agreements with all partners.

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request data deletion (subject to legal requirements)
• Opt-out of marketing communications
• Control smart system data sharing preferences
• File a privacy complaint

For privacy-related queries or to exercise your rights, contact our Privacy Officer:

• Email: privacy@virtualpowerco.com.au
• Phone: 1300 XXX XXX
• Address: Level X, XXX Street, Sydney NSW 2000

We regularly review and update this policy to reflect new technologies, regulations, and business practices. Major changes will be notified via email and on our website.